Tales from the Service Industry
Tales From The Service Industry
Welcome to Tales from the Service Industry, the podcast that takes you behind the scenes of the hospitality world.Join your hosts, Bill, Ms. B, Liz and a rotating list of guests as we dive into the hilarious, heartwarming; and sometimes harrowing, stories of servers, bartenders, retail workers, hoteliers and other industry professionals.From assisting challenging customers and navigating kitchen disasters to forging lifelong friendships and finding unexpected love, the service industry is a world unto itself, and we're here to bring it to life.In each episode, we'll chat with a different guest about their experiences in the industry...
Groundhog Day
Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will also be sharing her wild run-in with TSA over a seemingly innocent pink princess water bottle. Tune in
Smooth Jazz
In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week.As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us.#TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #S
Nasty Knickers
Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that. We appreciate you listening and your support. But we do ask for your help with three easy and free ways to help. Subscribe, comment an
Just Reboot It!
The recent CrowdStrike failure impacted a lot of industries. From hotels, airlines, banks, healthcare, banking and government, outages were everywhere. Fortunately, everyone was completely understanding and life moved ahead perfectly smoothly... who are we kidding, that didn't happen.We took a break from our break (It makes sense to us...) to bring you a couple quick strories from throughout the outage.We miss all of our listeners but we will be back with regularity in the coming weeks. But betw
Twenty Toes
Twenty ToesJoin hosts Bill, Gwynn, Liz, and Ms. B in the latest episode of TFTSI Podcast, "Twenty Toes." Get ready for a rollercoaster of random behind-the-scenes stories, from outrageous tales of fraud to hilarious hotel review ratings. Dive into the world of Anime Con adventures, bunny strippers, and much more.Share Your Story with UsHave a story to tell? Or your favorite side hustle to share with Liz? Send us an email at OG3@TFTSI.com or visit TFTSI.com to submit your story through our websit
Full Biscuit
Tales from the Service Industry - Episode: Full BiscuitIn this latest episode of "Tales from the Service Industry" titled "Full Biscuit," get ready for a rollercoaster of stories! Join hosts Bill, Liz, and Ms. B. as they dive into a wild array of experiences, from dealing with fraudsters and irate guests to entitled colleagues. But that's not all – brace yourself for unexpected encounters as the show welcomes Graham, a new guest, who adds a fresh perspective to the mix. And if that wasn't enough
Un-Bee-Lievable
🎙️ New Episode Alert! Tales from the Service Industry PodcastWelcome back to Tales from the Service Industry Podcast! In our latest episode, join Ms. B, Liz, Gwynn, and Bill as they delve into a whirlwind of anecdotes from the front lines of service. From handling unexpected bee swarms to navigating flooded rooms, dealing with guests in emotional distress, and beyond, these seasoned storytellers bring you a blend of humor, resilience, and a touch of chaos that only the service industry can offe
This is a Family Hotel!
Welcome back! Join hosts Bill, Liz, Gwynn, and Ms. B in the latest episode of Tales from the Service Industry, where a whirlwind of stories unfolds! Listen in as they recount tales of lost drunk ravers, ruined pool decks by Liz, a disastrous toilet mishap, Liz's journey to the dark side, and a guest whose amorous escapades spark a noise complaint. Get ready for a rollercoaster of service industry shenanigans!#ServiceIndustryTales #PodcastStories #HospitalityHumor #ServiceIndustry #podcast #Podca
Mr. Magnum
Welcome to the latest episode of TFTSI! In this episode, we bring you wild stories that range from homeless individuals enjoying eggs on the buffet line with their hands, to room break-ins, a throuple's vacation behavior, a guest curious about where the GM parks her broom, hi-tech guests that are tech-dependent and the result is not good, gassy encounters in the lobby, broken TVs, and an update on a previous story. Tune in for these intriguing tales and more on Spotify or your preferred streamin
Nips or Nibs?
In this riveting episode of Tales from the Service Industry, join hosts Bill, Lis, and Gwynn as they dive into a rollercoaster of anecdotes from the front lines of customer service.From jaw-dropping encounters with grumpy guests to navigating the challenges of dealing with abuse of rewards accounts, this episode is a rollercoaster of emotions. Discover the shocking moments when cheaters are caught red-handed, the intense pressure of angry guests threatening to take your job, and the humorous yet
Nasty Responses
Join us on the latest episode from TFTSI as our hosts delve into captivating tales. From the unfortunate incident of an employee injured by a carelessly discarded syringe to the hilarious chaos of drunken guests commandeering a hotel lobby, we uncover the truths behind hotel ratings and the real reliability of consumer reviews. Tune in for these intriguing stories and more! Don't forget to subscribe and share the link with your friends to spread the fascination. #TFTSI #PodcastEpisode #Fascinati
Effective Immediately!
In the episode, hosts Bill, Ms B, Liz and Gwen recount a myriad of stories. From angry and entitled rewards members to guests bad behavior to night auditors who quit without notice.Welcome back to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the hospitality world. In this week's episode, titled "Effective Immediately!", hosts Bill, Ms B, Liz, and Gwen take you on a rollercoaster ride of unbelievable encounters from their t
Code 12!
In this gripping episode of Tales from the Service Industry, we delve into the world of pests with Linda, exploring bed bugs, roaches, and other creepy crawlies. Liz reconsiders her choice of a laundry chair, while Ms. B navigates a Christmas ruined by an electric scooter mishap. Bill shares a nerve-wracking encounter with a Walmart troublemaker, unveiling a plethora of intriguing service industry anecdotes. Join us for an insightful discussion on how hotels handle and eradicate pest problems, d
It's Season 3, Becky!
n the highly-anticipated season opener of Tales from the Service Industry, join Bill, Ms. B, and Liz as they welcome Gwynn, the newest guest host, to the podcast. Brace yourself for a raw and unfiltered conversation as we delve into the realities that service industry professionals face on a daily basis. This episode is not for the squeamish, as we tackle stories ranging from drug overdoses to mental health struggles, and the gut-wrenching decisions made in moments of desperation.The service ind
It's a Wrap!
In the gripping season finale of Tales from the Service Industry, we take a nostalgic journey through the remarkable 21 episodes that have defined Season 2. Join us as we share our candid thoughts on our favorite episodes, most cherished stories, and the unforgettable experiences with our special guests.Prepare to be enthralled as we unveil intriguing new stories, unravelling the antics of irate guests, the woes of hotel parking, and the astonishing tale of an $800,000 ring that vanished into th
Have You Ever Peed in a Bath Tub?
In the latest episode of Tales from the Service Industry, titled "Have You Ever Peed in a Bathtub?", hosts Bill, Liz, and Ms. B are joined by a former co-worker as they take a nostalgic trip down memory lane. Listen in for hilarious tales of flight attendants' misbehavior, encounters with tipsy guests, Liz's unexpected restroom revelation, and a whole lot more!#tftsi #TalesFromTheServiceIndustry #ServiceIndustryStories #WorkplaceNostalgia #HilariousEncounters #BehindTheScenesTales #PodcastComedy
Surviving, Not Thriving
Join Bill, Liz, and Ms. B as they bring you a spine-chilling episode filled with Halloween guest encounters, hair-raising adventures with bad drivers during trick-or-treating, and ghostly tales that will send shivers down your spine. In this episode, they share extraordinary anecdotes that could only happen in the world of customer service. Get ready for a thrilling glimpse into the eerie and amusing experiences from the customer service front lines. Don't miss the latest episode of TFTSI, where
Ca-Caw!
Join hosts Bill, Liz, and Ms. B for an exhilarating new episode of Tales from the Service Industry featuring a special guest appearance from Mike. In this installment, the team recounts some truly unbelievable tales, from the comedic mayhem of dismantling bird nests to unexpected encounters with inebriated rappers. Prepare to be amazed as they discuss encounters with unconventional restroom users and the delightful surprise of unboxing gifts from their most ardent supporter. Don't miss out on th
Toe-tally Irresistible
Join hosts Bill, Liz, and Ms. B in the latest episode of Tales from the Service Industry as they dive into the fascinating world of customer service. Get ready for some jaw-dropping stories as they recount their wildest encounters with customers. From unbelievable incidents like encountering a makeshift dental clinic in a hotel room to bizarre situations where snakes have taken over hotels, this episode is packed with unbelievable experiences. As if that weren't enough, they uncover a shocking i
Unpopular Opinions
Welcome to Tales From The Service Industry, the podcast where we share all the juicy and hilarious stories from our time working in the service industry. In this episode, join your hosts Bill, Liz, and Ms. B as they dish out some wild tales from the last couple of weeks.Buckle up and grab a glass of your favorite red as we cover a variety of customer interactions, from guests causing room damages to those who threaten to "get ghetto." But that's not all, we'll also be discussing a guest who free
The Hurriquake
Join hosts Bill, Liz and Ms, B. for the Hurriquake, the latest episode of Tales from the Service Industry. In this episode, we dive into the underwhelming aftermath of the recent storm that swept through, leaving our team with stories to share. We will uncover the shocking truth behind fraudulent employee forms and and people taking advantage of discount booking rates and how those situations are tackled. We also discuss guests that feel their level of entitlement places them above everyone else
Mr. Mayo
Welcome back to another fun episode of Tales from the Service Industry! In this captivating installment, join our hosts Bill, Liz, and Ms. B as they sit down for a delightful interview with our favorite chef to uncover the fascinating stories from the culinary world.Our featured Chef takes us on a mouthwatering journey as she unfolds her captivating experiences. Get ready to be amazed as she recounts the tale of a legendary sandwich that had enough mayonnaise to make you green! Discover the tria
Trigger Warning - Bed Bugs and BM's
Welcome to the latest episode of TFTSI Podcast! Join us as The OG Three, your hosts with the most, share some unbelievable Tales from the Service Industry. But it also comes with a warning… a trigger warning right there in the title. In this episode, get ready to hear jaw-dropping stories of entitled guests who push the boundaries of what's acceptable. Join us for one special guest that repeatedly belittles the staff and throws a tantrums over the most minuscule of her perceived inconveniences.H
Bits and Bagels
Welcome back to Tales from the Service Industry. In this exciting episode of TFTSI's podcast, Bits and Bagels, hosts Bill, Liz and Ms. B are thrilled to welcome Dylan to the show. Get ready for an unforgettable conversation as they delve into the fascinating world of credit card fraud, sharing intriguing insights and personal experiences. But that's not all! Dylan also takes us on an entertaining journey through his time working at a bagel shop in college. As the laughter ensues, Dylan even shar
I Like Big Boats and I Cannot Lie
Welcome to another exciting episode of Tales from the Service Industry! This week, your hosts Bill, Liz, and Ms. B. are back and set course for a few cringe-worthy listener submissions, share their own jaw-dropping stories, and float some truly terrible boat puns with a twist on the a-hole of the week. Join us as we navigate through the wild and unpredictable world of the service industry, uncovering the hidden gems and outrageous encounters that make this industry so unique. From mind boggling
The Drunken Lion Rider
Welcome back to TFTSI! In the latest episode of Tales from the Service Industry, hosts Bill, Liz and Ms. B were joined by their friend Andy, who had some wild stories to share. This episode kicked off with Andy recounting an incident where a drunk women decided to ride an animatronic lion in a hotel lobby, causing quite a scene before being arrested. Next, Andy shared a couple of stories about a very drunk driver with a blood alcohol level that was truly shocking and a guy trapped in the disco e
From Raves to Regrets
Welcome back to the latest episode of Tales from the Service Industry! We are excited to welcome Allie back to the show! In this episode, Allie shares more fun stories from her time working in the retail sector, this time from her experience in cosmetics. From the bad behavior of drunken employees to bizarre behavior of customers to instances of shoplifting, Allie's stories will keep you on the edge of your seat. In addition to Allie's stories, we also hear from Ms. B, who shares her own experie
Life's Bookmarks pt. 2
Welcome back to Tales from the Service Industry! In part 2 of this 2 part episode, we are joined by tattoo artist extraordinaire, Chelsea Dagger. Chelsea shares her hilarious and sometimes unbelievable experiences from her time as a tattoo artist. From crazy tattoo requests to people trying to touch her tattoos in the grocery store, Chelsea has seen it all. Her stories are sure to have you laughing and shaking your head in disbelief. We had a blast chatting with Chelsea and we know you'll love h
Life's Bookmarks pt. 1
Get ready to hear the craziest stories from the tattoo industry with Chelsea Daggers! In this episode of Tales from the Service Industry, we sit down with Chelsea as she shares her wildest experiences. From her first tattoo through apprenticeship to her most difficult clients and tattoo's she just won't do, Chelsea has seen it all. Tune in for the first part of this two-part series and prepare to be amuzed!
Three Alarm Stupidity
Welcome back to Tales from the Service Industry, the podcast where we share outrageous and hilarious stories from the front lines of customer service. In this episode, we have a special guest joining us, Pat, who has worked in various service industry jobs over the years. Pat shares with us some of the wildest tales he’s experienced, from employees pulling fire alarms to avoid being late for work, to emotional breakdowns and an organized shoplifting scheme. We also hear about an unexpected, shoc
The Origin Story
Tales from the Service Industry presents a special, out-of-cycle episode that takes you behind the scenes to the origin story of our podcast. Join us as we share the journey that led us to create this unique platform for thought-provoking conversations and inspiring stories.We begin with the initial idea that sparked the creation of TFTSI and how our team of passionate individuals came together to make it a reality. From the early brainstorming sessions to the first recording, we recount the cha
Bounce House PTSD
Welcome back to TFTSI! In tonight's episode, Myself, Ms. B and Liz are joined by Walter. With a background that spans from kids parties to valet services, Walter brings some great stories to the show including a story that might just make you think twice about bounce houses at kids parties. Ms. B brings her best AOW story and Liz brings us another drunken boating issue. So sit back and enjoy, but as always, if you haven't subscribed, please hit subscribe to stay up to date with the latest episod
Check Your Entitlement
In the dictionary, entitlement is as:[ en-tahy-tl-muhnt ] - the unjustified assumption that one has a right to certain advantages, preferential treatment, etc. In the hospitality industry, it's called "any day ending in 'Y'". While we strive to ensure every guest has an excellent stay, things can, do, and will go wrong from time to time. We will always do our best to make things right (within reason). In tonight's episode, we discuss a few stories of entitlement that just shouldn't have happene
The Octopus Arm
Welcome back to TFTSI! Since this recording was done around Valentine's Day, we tried to embrace the warmer, softer side of things... and if you believe that, then welcome to your first episode of TFTSI because that is not how we roll. Which makes this the perfect time to warn you that the "Octopus Arm" has nothing to do with seafood. While we keep it PG, you may not want to explain some of these things to the kids in the back seat.So sit back, grab your favorite beverage and join myself, Liz, M
We're Back, Becky!
Welcome back to Season 2! Cheers! We appreciate you listening and for your support. We would like to ask you to please give us a follow and a review. Following and sharing a review help us gain exposure and rise in the rankings, both of which help us get further exposure.Join us in this episode as myself, Ms. B and Liz ring in Season 2 with red wine and fun stories of bad employees, Ms. B being a shopping cart wrangler and a bad barista as Liz takes us on a journey through her first F&B job
Defiled Penguins - Holiday Edition
Welcome back to TFTSI. Just to be clear, yes, we are on a between seasons, holiday, break. But whether it's holiday's, or between seasons, the "service industry" never closes. And with Christmas and New Years comes it's own blend of wild and crazy. So in this episode, the mic is largely turned over to Ms. B, who takes us through her holiday world of polar bears being ridden, penguins being defiled, wildly emotional guests and their bad behavior and guests whose excuse generator clearly needs to
The Number Will Surprise You - pt. 2
Welcome back to TFTSI! While this episode is set up as, and feels like a stand alone episode, it is a continuation of the great stories shared in the last episode (S1E16) with Andy and Liz... and we saved the best stories from that interview for part 2! So join us as we talk about the identity thieves that nearly ran over Andy during an arrest, a sex party where the number will continue to surprise you, prostitutes and pimps rolling a John and much more.I do want to stress that a few of the thin
The Number Will Surprise You - pt. 1
Welcome back to Tales from the Service Industry. As you saw in the title, this episode is a bit different than normal. Myself and Liz welcome Andy, a 20 year police veteran, to the show. Some of the stories in this episode have been previously shared, but now you get to hear the other side of the story. Andy takes us inside the scene after the guns are drawn and the doors close. We had such a great time recording that we simply had too many great stories and knew it would be a great 2 part episo
Have You Received Any Calls from the Embassy?
Welcome back to TFTSI! Tonight, Ms. B joins me and we welcome Natty to the show. As always, we cover a wide range of topics from threatening guest voice mails (what's new?), guests bragging about who they work for (spoiler alert, it isn't the Prime Minister) a missing Rolex, how NOT to get what you want with blackmail threats, employees with bad attitudes, employees that walk off the job and more. We appreciate you joining us and supporting our efforts. As always, if you know someone in the serv
500 Straws for Christmas
Welcome back to TFTSI! In tonight's episode, I am joined by returning guest hosts Ms. B and Liz and get to welcome a new guest, Veronica, on her visit to the show and her first podcasting experience ever. Veronica brings experiences to the show from a variety of retail, wholesale and food and beverage, to name just a few. We appreciate you checkin in with us. So get settled in and enjoy the episode.Thank you for your support in our podcasting journey. We have been seeing growth from day one and
Can You Deliver it to the Funeral?
Welcome back to TFTSI! Joining us tonight is Mike, a veteran of the hospitality world and one of my personally favorite people. Join myself and Ms. B as the three of us dive into some really weird stories that just shouldn't happen in the hotel industry. So buckle up as Mike takes us through impromptu eulogies, people that believe "plump" is an ok describer for employees, nudists and more. Please note! We are aware that this episode has a few oddities in there recording. While uncertain what the
Things That Go Bump In The Night
Welcome to our Halloween edition where we discuss the creepy thing that we have experienced over the years. Some mild, some shocking, all part of the job.From ghostly giggles and footsteps to ghosts at the Hotel del Coronado, we take you through some of the fun stories and experiences we have had in our hotels.Please note that this episode is flagged as adult content as some of what we discuss can be sensitive to those that have lost loved ones to their own actions. If you, or someone you know,
Today is a Good Day For a Great Day
Welcome back! In "Today is a Good Day for a Great Day", I welcome back Ms. B and Liz for another fun filled hour of shenanigans. Tonight we start off with Ms. B and a few laughs with her vocal warm ups and then jump straight into the fun stuff with poorly planned events resulting in harassment and hate calls, fire alarms in the middle of the night, celebrity interactions and a shout out to one of Liz's employees who's favorite motivating line is the title of this episode.We know there are thousa
Retail, a 50/50 Blend of Cotton and Cringe
Tonight Ms. B and I are joined by a new co-host! We welcome Allie on her inaugural podcast hosting adventure as she brings tales of the retail world with her. Allie has come armed with fantastic stories of her favorite retail nightmares. From the shocking behavior caught in dressing rooms, to customers defiling retail spaces and human resources drama.So settle in, push play, and prepare to have your mind blown by the horrible behavior of others.Thank you for listening and sharing. If you know so
This Call May Be Recorded...
Welcome back to my special guest host Ms. B and new guest host, Liz! Join us as we we take incredibly random stories of careers past and present. Ranging from drawn guns to scuba stories to heart attacks and to amorous boat renters, sexist guests and more. It's a fun, yet random ride, and we appreciate you joining us for a few laughs. A huge thank you for listening. If you know someone that would enjoy our podcast, please share a link with them. If you would like to share funny/crazy stories wit
Nurse Pregnant Man
Welcome back to TFTSI!In this episode, you will join myself, returning guest Miss B., and a new guest, Nurse Jay. Little did we know this conversation would find ourselves in some racy territory with some stories being nothing less than shocking ("stick around 'till the end", as they say)It is important to note that Nurse Jay works in the medical field of psychiatric care. This episode contains some stories and insight into a very difficult field. Some of the stories are funny and some will make
Fights, Scammer, Bodies and Firings
What better way to start an episode than with a drunk guest starting a fight with hotel staff? How about joining Ms. B and I for an episode that also has stories about Gypsies, dead bodies, employee terminations and more.If this is your first time tuning in, welcome. We appreciate you listening and sincerely hope you will give us a follow. If you know someone in the industry that may enjoy our podcast, please share us with them.With a rotating guest panel, and repeats by fan favorites, we bring
Red Flags
Thank you to our new listeners! Vancouver BC, Honolulu, Kansas City, Houston ad Dallas! Thank you for listening and please, share this with your friends!In this episode, we discuss guest red flags (behaviors, lack of credit, etc.), the wrong way to appear for a job interview (and a few suggestions on how to prepare) and bogus service animals.It is important to remember that hotel associates are trained to look for shady behavior. From issues at registration to behavior of the guest and those in
Rules, Renovations and Damages
Rules are interesting. People want others to follow them, until they don't want to follow them. That's not how it works. In the service industry, we have rules to ensure all guests/customers are treated fairly and consistently... such as those pesky things like check in and check out times, charges for smoking and damages. When you stay in a hotel, rent a car, take a cruise, etc. and decide you are going to abuse the rental, expect the charges... and they won't be cheap. Rules.If Check in is 4pm
Maskholes and Guest Disputes
Welcome back to Season 1 Epsiode 4 of TFTSI! In this episode, Miss B and I dive into stories about guests that don't understand how upgrades work, how to skillfully put an angry guest in their place, horrible people that leave syringes in rooms, guests that leave loaded firearms in rooms, antisemitic guests and more. So join us for another fun trip through terrible customer service situations.
The Manifesto
In all customer service jobs, customers/guests/visitors, will always have suggestions. Often time, those suggestions are well intentioned and make sense... to a point.. In this episode, I am joined by Ms. B (a front of house, hotel management professional) and Natalie as we discuss the dumbest of this guests 26 point manifesto of suggestions. From the creation of "blue ray free zones" to needing the oxygen replaced in her room,
The Sensation
Welcome back! In this episode, The service industry is a tough industry. In this episode, I am joined by Natalie who has an extensive background in sales and joins me to discuss fraudsters, traveling sports teams and disgusting, filthy, guest behavior. If you are enjoying the show, please subscribe. If you would like to share a story of your own crazy customer service experience, email us at OG3@TFTSI.com #TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #HotelLife #Housekeeping #AngryGuest