Questions? Comments? Episode suggestions? Send us a text message!#185: Karin is the founder and CEO and David is the President of Let’s Grow Leaders, a global leadership development and training firm.  They explore the phrases and strategies you can use in workplace conflicts, how to approach a difficult conversation, and the words you can use to defuse any difficult situation.What you’ll learn[2:32] What it means to be human-centred.[4:00] What the Powerful Phrases book is about.[5:57] The workplace research that went into the book.[8:30] The four dimensions of conflict and collaboration. [10:40] Why phrases should be worded in a particular way.[13:40] What to consider when asking for a raise.[17:27] How to communicate  positively about your pay.[20:16] Identifying who to ask about getting a raise.[21:07] What to do if your manager says you're too valuable to get a promotion.[26:25] How new managers should treat employees who expect a promotion.[29:33] What to do if your manager micromanages you.[37:43] The two phrases that will work in any situation.Resources mentioned in this episodePlease note that some of these are affiliate links and we may get a commission in the event that you make a purchase.  This helps us to cover our expenses and is at no additional cost to you.Compassionate Accountability, Nate RegierThomas-Kilman DiagnosticsFor the show notes for this episode, including a full transcript and links to all the resources mentioned, visit:https://changeworklife.com/managing-workplace-conflict-what-to-say-and-how-to-say-it/Re-assessing your career?  Know you need a change but don't really know where to start?  Check out these two exercises to start the journey of working out what career is right for you!