Security Heroes

Security Heroes

Lisa Falzone

In a world full of negative news the goal of this podcast is to shed some light on the positive and to recognize and give attention to the people who are the true Heroes in society. I am Lisa Falzone your Security Heroes podcast host. Our aim, connects listeners to real-life heroes in the security world. We explore the challenges and successful strategies of these heroic figures to resolve issues which unravel under highly stressful conditions. Sponsored by Athena Security.

When Patients Pull Guns Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles

When Patients Pull Guns Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles

In this episode of Security Heroes, host Lisa Falzone is joined by Aaron Quarles, Assistant Professor in Emergency Medicine at Northwestern Medicine. Since completing his M.D. at Harvard Medical School in 2015, Aaron has worked as an Emergency Medicine Physician working to advance Health Equity, particularly through his work as a Board Member at Facing Forward to End Homelessness.Join them as they:Explore what sparked Aaron’s interest in emergency medicineDelve into an example of a concerning ca

Feb 20, • 50:44

The Harsh Reality of Workplace Violence in the Healthcare Sector with Mel Cortez, Founder of Cortex - GOLD

The Harsh Reality of Workplace Violence in the Healthcare Sector with Mel Cortez, Founder of Cortex - GOLD

In this episode of Security Heroes, host Lisa Falzone is joined by Mel Cortez, Founder of Cortex - GOLD, a Nurse and Veteran owned company that gives healthcare organizations a personalized tool-kit that establishes a culture of safety by mitigating workplace violence. Previously a Travel Registered Critical Care Nurse, Mel joins the show today to discuss challenges nurses face in the emergency room. Join them as they: Delve into the catalytic event that triggered the conception of Cortex - GOL

Jan 30, • 39:09

Consider the challenges of balancing security and convenience

Consider the challenges of balancing security and convenience

In this episode of Security Heroes, host Lisa Falzone is joined by school safety expert Ron Self. Ron is a former police officer who spent nearly two decades as Director of Safety and Security at Arkansas school districts. He is on the Leadership Board of the National Council of School Safety Directors at ZeroNow, and Director of Building and Security Operations at Baldwin & Shell Construction. Join them as they: * Explain the importance of creating a culture of security * Reinforce the importa

Jan 9, • 28:18

Integrated Cybersecurity Systems, with Paladin Technologies EVP Josh Cummings

Integrated Cybersecurity Systems, with Paladin Technologies EVP Josh Cummings

In this episode of Security Heroes, host Lisa Falzone is joined by Josh Cummings, Executive Vice President of Technology at Paladin Technologies. They discuss the overlap between physical security and cybersecurity, the biggest security vulnerability any organization faces, and the best practices and technologies that Josh has made use of.

Dec 19, 2024 • 11:55

Why location tracking is as valuable for security departments as it is for Navy SEALS

Why location tracking is as valuable for security departments as it is for Navy SEALS

In this episode of Security Heroes, host Lisa Falzone is joined by LocationTech CEO Jeff Engel. Jeff is a former Navy SEAL, and spent years providing strategic consulting services to clients ranging from the US Marine Corps to corporate clients focused on consumer engagement. He now runs LocationTech and provides real-time 3D location tracking for clients ranging from hotels to healthcare, letting people know what's needed and where. Join them as they: * Delve into the nuts and bolts of how l

Sep 26, 2024 • 27:00

Differences between the US and Canada, the challenges facing security professionals in 2024

Differences between the US and Canada, the challenges facing security professionals in 2024

In this episode of Security Heroes, host Lisa Falzone is joined by IAHSS Past President Brine Hamilton. They discuss the security differences between the US and Canada, the challenges facing security professionals in 2024, and the resources that IAHSS can offer to help them. In this episode of Security Heroes, host Lisa Falzone is joined by IAHSS Past President Brine Hamilton. Brine has worked in the security industry for over a decade and a half, from working frontline security at hospitals, to

Sep 5, 2024 • 14:49

4 different types of workplace violence

4 different types of workplace violence

In this episode of Security Heroes, host Lisa Falzone is joined by workplace violence prevention expert Kim Urbanek. Kim is a Master Level Instructor in Crisis Prevention, and the co-author of the Workplace Violence Prevention Handbook for Healthcare. For 15 years, she has worked in Senior Leadership for Edward-Elmhurst Health's Public Safety program, and now advises other organizations on how to prevent workplace violence as an independent consultant. Join them as they: * Examine the lack of

Aug 15, 2024 • 35:01

Best of Episode : Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham

Best of Episode : Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham

In this episode of Security Heroes, host Lisa Falzone is joined by Bonnie Michelman, Vice President and Chief Security Officer at Mass General Brigham. Together, they delve into just how much the security field has evolved over the years, and how she turned a business’ failing security operation into a top performing one.

Jul 5, 2024 • 36:36

De-Escalation Heroes: Inside UMMC's Behavioral Response Team

De-Escalation Heroes: Inside UMMC's Behavioral Response Team

In this episode of Security Heroes, host Lisa Falzone is joined by UMMC's Behavioral Response Team, consisting of Sgt. Shaun Hiley, Officer Garry Lee, Officer Shanice Mays, and Officer Sharkey Ford, Jr.. The team offers their tips for de-escalating tense situations, shares some of the heroic and emotional stories from calls they've responded to, and explains how a good behavioral response team needs the right people with the right training.

Jun 20, 2024 • 23:30

Riverside Hospital Shooting: Expert Insights on Prevention with Michael Gips

Riverside Hospital Shooting: Expert Insights on Prevention with Michael Gips

In this special edition of Security Heroes, host Lisa Falzone is joined by security expert Michael Gips to discuss the recent gun incident at Riverside Regional Medical Center. Michael offers his thoughts on the recent fatal incident, his suggestions for how hospitals can prevent gun incidents on their own campuses, and advice for how hospitals can create a safer environment overall.

Jun 6, 2024 • 14:42

Surviving the Unthinkable: Drew's Active Shooter Experience & Cost-Effective Campus Security Solutions

Surviving the Unthinkable: Drew's Active Shooter Experience & Cost-Effective Campus Security Solutions

In this episode of Security Heroes, host Lisa Falzone is joined by Drew Neckar, the Principal Consultant for healthcare security at CoSecure. They discuss how healthcare security has grown in strategic importance for organizations, Drew's experience with preventing an active shooter incident, and some strategies for how campuses can save money while improving their security.

May 30, 2024 • 31:40

From Crisis to Prevention: Inside the White House on 9/11 and Securing Our Communities.

From Crisis to Prevention: Inside the White House on 9/11 and Securing Our Communities.

In this episode of Security Heroes, host Lisa Falzone is joined by Stacey Porter, former Secret Service agent and current Principal Consultant of Porter Global Security. They discuss Stacey's process for vulnerability assessments, his experience working at the White House during 9/11, and the importance of conveying the necessity of security to clients.

May 16, 2024 • 23:11

Secrets of Seamless Security: The Art of Purposeful Rounding for Ultimate Staff-Security Synergy

Secrets of Seamless Security: The Art of Purposeful Rounding for Ultimate Staff-Security Synergy

In this episode, Todd explains how purposeful rounding builds rapport between security and staff, so that staff feel comfortable in reporting and escalating incidents so that security can address them before they become a larger problem. Todd also shares his experiences with some extreme situations -- from the first violent patient he dealt with in the emergency department, to a gunfight he had during his time as a police officer -- and explains how his policing background helps him maintain cal

Apr 18, 2024 • 23:53

Chuck's 3 Keys to Succeed in the Security Industry | Strategy, Intelligence, Relationships)

Chuck's 3 Keys to Succeed in the Security Industry | Strategy, Intelligence, Relationships)

Our conversation with Chuck ranges from his most heroic stories -- such as the time he saved an officer's life as a young 16-year old riding patrol -- to his insights on the importance of relationships in the security industry. In this episode, Chuck will teach you: * The difference between cover and concealment * The most important part of being an officer * The importance of risk management (which he learned from losing $10,000 on a big risk) * The balance between protecting kids and giving t

Apr 3, 2024 • 54:34

Could Your Company Be Liable for Negligent Security? It's More Likely Than You Think.

Could Your Company Be Liable for Negligent Security? It's More Likely Than You Think.

In this episode of Security Heroes, host Lisa Falzone is joined by Michael Gips, former Director and VP of Strategic Operations at ASIS International, and current security consultant through his company GIPS (Global Insights in Professional Security). They discuss underestimated security threats, the pros and cons of AI, and the very serious issue of security liability and what can be done to limit that liability.

Mar 21, 2024 • 26:36

From Blazes to Bullets: Tales of Heroism, 9-story hospital under construction catches fire

From Blazes to Bullets: Tales of Heroism, 9-story hospital under construction catches fire

In this episode of Security Heroes, host Lisa Falzone is joined by Thomas Smith, President of Healthcare Security Consultants, Inc., and an expert in campus and healthcare security. They explore the balancing act of providing heroic security while adhering to all regulations, the importance of establishing and maintaining relationships with key personnel, and how some of the most heroic work in security can actually be accomplished in the design phase.

Mar 7, 2024 • 26:20

Street Crime Units Provided the Blueprint for a Successful UMMC Initiative to Reduce Workplace Violence

Street Crime Units Provided the Blueprint for a Successful UMMC Initiative to Reduce Workplace Violence

In this episode of Security Heroes, host Lisa Falzone is joined by Joshua Bromen, the Deputy Chief of Police at the University of Mississippi Medical Center (UMMC). Together, they discuss the importance of training officers in both physical combat and communications skills, a blueprint for an initiative to reduce workplace violence which others can implement, and how empathy and communication can serve as a foundation for effective public safety.

Feb 22, 2024 • 28:43

Why Security and Workplace Safety Can be Make or Break for Employees

Why Security and Workplace Safety Can be Make or Break for Employees

In this episode of Security Heroes, host Lisa Falzone is joined by Paul Sarnese of Secured & Prepared Consulting, who has over two decades of experience as a healthcare security and safety consultant. Together, they discuss the importance of focusing on workplace violence, the key elements of an effective security assessment, and some of the innovative ideas that Paul has implemented to improve healthcare security.

Feb 8, 2024 • 38:25

Security Heroes : Top Picks of 2023

Security Heroes : Top Picks of 2023

Did you miss some episodes from Security Heroes? Here is a summary of some of 2023 episodes in under 10 minutes. A good way for busy professionals to catch up!

Jan 18, 2024 • 9:57

Security’s Mental Health Journey: Heroes of the Heroes, TJ and Amy

Security’s Mental Health Journey: Heroes of the Heroes, TJ and Amy

In this episode of Security Heroes, host Lisa Falzone is joined by TJ and Amy Bock. TJ Bock is the Director of Protective Services at Nationwide Children's Hospital, and Amy Bock is a licensed professional clinical counselor who specializes in first responder mental health. Together, they discuss the unique mental health challenges faced by first responders and other heroes in the security field, the importance of training in facing those challenges, and the strategies they've employed to promot

Jan 5, 2024 • 38:05

Puppy Protectors: How Dogs Help Stop Fighting in Hospitals, featuring Nelson Price from Allied Universal

Puppy Protectors: How Dogs Help Stop Fighting in Hospitals, featuring Nelson Price from Allied Universal

Join host Lisa Falzone in this captivating episode of Security Heroes, where she is joined by Nelson Price, the Enterprise Director of Healthcare Operations Safety at Allied Universal. Together, they unravel the crucial impact of K9 protection programs in diminishing violence against our invaluable healthcare workers. Don't miss out on this insightful conversation that delves into the frontline defense strategies that are making a difference in ensuring the safety of those who dedicate their liv

Dec 15, 2023 • 29:25

Healthcare Security: A World Away From Any Other Sector with Martin Green, Healthcare Security Consultant

Healthcare Security: A World Away From Any Other Sector with Martin Green, Healthcare Security Consultant

In this episode of Security Heroes, host Lisa Falzone is joined by Martin Green, Principal Consultant at Martin Green & Associates. Together they discuss Martin’s storied career in healthcare security, from how he stumbled into it to how the sector has changed over the past three decades, for both the better and the worse.

Nov 30, 2023 • 34:59

Advice from an ER Doctor for Security Professionals with Dr. Aaron Quarles

Advice from an ER Doctor for Security Professionals with Dr. Aaron Quarles

In this episode of Security Heroes, host Lisa Falzone is joined once again by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenges of aligning community resources with the healthcare system, exploring the reasons people are violent in the ER and the need for open communication between doctors and security staff.

Nov 9, 2023 • 48:30

Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles

Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles

In this episode of Security Heroes, host Lisa Falzone is joined by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenging world of emergency medicine, touching on Aaron’s own encounters with violence, the realities of the mental health crisis, and techniques for approaching violent situations.

Oct 26, 2023 • 50:44

Beyond the Badge: Rebranding Healthcare Security and Championing Heroes with Mike Hodges

Beyond the Badge: Rebranding Healthcare Security and Championing Heroes with Mike Hodges

In this episode of Security Heroes, host Lisa Falzone is joined by Mike Hodges, System Director of Public Safety at Piedmont Healthcare and a veteran of the US Army, to discuss his career in the security operations field and the challenges faced in managing security operations in healthcare. Mike emphasizes the importance of violence prevention and strategic officer training, highlighting the need to rebrand the security industry and promote a more heroic image.

Oct 12, 2023 • 28:24

How Communication and Empathy Can Save Lives with Todd Milne of Hamilton Health Sciences

How Communication and Empathy Can Save Lives with Todd Milne of Hamilton Health Sciences

In this episode of Security Heroes, host Lisa Falzone is joined by Todd Milne, Director of Security Services and Emergency Disaster Management at Hamilton Health Sciences and recent recipient of the IAHSS Presidential Award for his direct impact on the healthcare security profession. Together they discuss the evolving healthcare security industry, highlighting the differences between Canada and the USA, as well as the importance of communication and empathy for security professionals.

Sep 28, 2023 • 33:03

Why Healthcare Security is a Necessity, Not a Nicety with Tony York, EVP of Paladin Security

Why Healthcare Security is a Necessity, Not a Nicety with Tony York, EVP of Paladin Security

In this episode of Security Heroes, host Lisa Falzone is joined by Tony York, Executive Vice President of Paladin Security, to discuss the importance of healthcare security. They explore Tony’s only role in developing better security policies, the challenges of implementing effective security operations, and the need to recruit passionate individuals into the industry while highlighting the heroic efforts of security professionals.

Sep 7, 2023 • 54:47

Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham

Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham

In this episode of Security Heroes, host Lisa Falzone is joined by Bonnie Michelman, Vice President and Chief Security Officer at Mass General Brigham. Together, they delve into just how much the security field has evolved over the years, and how she turned a business’ failing security operation into a top performing one.

Aug 25, 2023 • 36:36

A Journey from Law Enforcement to Security with Gerry Fretz, Director of Security at Parx Casino

A Journey from Law Enforcement to Security with Gerry Fretz, Director of Security at Parx Casino

In this episode of Security Heroes, host Lisa Falzone is joined by Gerry Fretz, Director of Security at Parx Casino, to discuss his experiences in law enforcement and the military, and how they have shaped his approach to security. He further discusses the important qualities of security personnel, and how Athena Security equipment has been implemented in Parx Casino.

Aug 10, 2023 • 32:25

Workplace Violence Prevention: A Proactive Approach with Lisa Terry, Chief Development Officer at Vistelar

Workplace Violence Prevention: A Proactive Approach with Lisa Terry, Chief Development Officer at Vistelar

In this episode of Security Heroes, host Lisa Falzone is joined by Lisa Terry, Chief Development Officer at Vistelar, to discuss why workplace security needs to be approached proactively, how she has learnt and implemented measures following active shooter events, and the importance of incident tracking and reporting technologies.

Jul 27, 2023 • 41:28

Mitigating Workplace Violence in Healthcare: A Focus on Prevention and Education with Mel Cortez, Founder of Cortex - GOLD

Mitigating Workplace Violence in Healthcare: A Focus on Prevention and Education with Mel Cortez, Founder of Cortex - GOLD

In this episode of Security Heroes, host Lisa Falzone is joined by Mel Cortez, Founder of Cortex - GOLD, to discuss why workplace security in the healthcare sector needs reforming, the catalytic event that led to the conception of Cortex - GOLD, and the one piece of advice every organization should consider when tackling workplace security processes.

Jul 13, 2023 • 39:08

Trailer

Trailer

In a world full of negative news the goal of this podcast is to shed some light on the positive and to recognize and give attention to the people who are the true Heros in society. I am Lisa Falzone your Security Heroes podcast host. Our aim, connects listeners to real-life heroes in the security world. We explore the challenges and successful strategies of these heroic figures to resolve issues which unravel under highly stressful conditions.

Jul 3, 2023 • 1:22

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