Highlights of my conversation with Dhara: Try to adopt a product mindset for shared services Measure value in a tangible way Focus on developer adoption as a metric Direct impact on development life cycle Celebrating for the team With technical customers, a technical product manager would be helpful Get client stakeholder engagement to understand and drive platform requirements Building awareness around initiatives Meet: Dhara Patel is SVP of Engineering, leading multiple groups building product platforms at Kinesso. She has industry experience in SaaS products and leading engineering teams in hyper-growth environments. Throughout her experience, she has led various platforms, services, data-centric products, and SaaS applications at scale. Before joining Kinesso, she led various engineering and product groups at Twilio and Citrix, building enterprise insights products, developer platforms, internal tools, and applications. She is passionate about leadership and enjoys working in areas where business meets engineering and innovation. If you have any questions for Dhara, please feel free to reach out via: https://www.linkedin.com/in/dharapateldesai/ I hope you enjoyed the episode. The best place to connect with me is on Linkedin - https://www.linkedin.com/in/amirbormand (Amir Bormand). Please send me a message if you want me to cover specific topics with future guests.