Host Amir Bormand meets with Eric Labourdette, a seasoned Cloud Services Consultant in this episode of The Tech Trek. Amir and Eric dissect the Cloud Services industry and leverage Eric’s experience to paint a fuller picture of cloud computing trends. Highlights: 01:15 - Eric shares his philosophy for improving Cloud efficiency. 03:23 - Which metrics can companies use to gauge how well they’re adopting Cloud strategy? 07:50 - How can you effectively transition from old processes to Cloud efficiency? 12:13 - How can Cloud technology help build and maintain 24/7 organizations? 17:01 - What’s the best way to measure customer satisfaction with an early team? 18:52 - Eric sheds light on his process for interviewing candidates around the world. About Eric: Eric Labourdette is a Cloud Business Operation consultant and former VP of Global Cloud Operations at Axway, helping customers to drive successful cloud transformation through SaaS operational efficiency. LinkedIn: https://www.linkedin.com/in/ericlabourdette/ ___ Thank you so much for checking out this episode of The Tech Trek, and we would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests? Please message me at  https://www.linkedin.com/in/amirbormand (Amir Bormand)