On the journey to modernization, federal agencies have looked for ways to integrate innovative technology like artificial intelligence (AI) to improve experiences and service delivery. However, federal leaders have been cautious about implementing generative AI solutions, because while this technology holds great promise, it also comes with its own set of challenges to navigate. Government Technology Insider talked with Maximus’s Kathleen Featheringham, Vice President of AI for Federal Technology Consulting Services, and Clayton Davis, Senior Director for AI for Federal, to discuss best practices for integrating generative AI to improve customer experiences.