In this episode, Ty Sbano, an Information Security executive with over 17 years of experience heavily focused on empowering end users securely, talks about “Empathy-Driven Process Development.” He speaks about driving change and how we are changed by empathy. Key takeaways: What is empathy-driven process development Taking yourself out of the equation when changing processes How fast do you want to drive change Understand the impact of change on people The larger the scale of the impact, the more time you might need Understanding your change curve and having your champions Avoiding thrash by making only a finite number of touches to your process Intentional process development Thinking about the process, so your successor is set up for success About today’s guest:  Ty Sbano is an Information Security executive with over 17 years of experience heavily focused on empowering end users securely.  Ty currently serves as Vercel’s Chief Information Security Officer (CISO). Previously, Ty was the Chief Security & Trust Officer at Sisense.  Ty’s career has been focused on developing application and product security programs for Capital One, JPMorgan Chase, LendingClub, and Target. Key areas of knowledge include developing security champions, threat modeling, secure code training, static code analysis, component analysis, dynamic analysis, penetration testing, and red teaming. Outside of being a CISO, Ty is an active angel investor in Silicon Valley CISO Investment Groups (SVCI) and advisor to Cider Security, Nightfall.ai, and Identify Security. Ty’s security mentality has been concentrated on enabling engineering and product teams to move securely at the speed of the business to make it a competitive advantage. Ty graduated from Penn State University with a B.S. in Information Science & Technology and from Norwich University with a M.S. in Information Assurance. He currently holds a CISSP, CEH, CCSK, and CPT. LinkedIn: https://www.linkedin.com/in/tysbano/ Thank you so much for checking out this episode of The Tech Trek, and we would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests? Please message me at  https://www.linkedin.com/in/amirbormand (Amir Bormand)