When it comes to the modernization of federal services, taking a holistic approach to user experience could help agencies integrate technology seamlessly and securely. Government Technology Insider talked with Joe Jeter, Senior Vice President of Technology Services at Maximus, to discuss how using a total experience strategy can help agencies pair technology with human-centered design to create meaningful, personalized experiences. By unlocking a total experience strategy, agencies can take a holistic approach to modernizing federal services and programs in a way that is most impactful for their employees and other key stakeholders.

“Total experience looks holistically at the landscape of … all of the surrounding people and interactions that happen in delivering a service to a user … [Then] instead of building it technology in, we built it people out," Jeter explained.