Defining certain words in the “Wonderful World of Quality Management” can be a daunting task. In this Podcast, I’ve tried to define several terms we often use, but may not have taken the time to consider in depth. The story behind this program came from a recent E-mail, and I hope it answers the listener’s concerns! To listen to the program, click on the title below: Definitions Of course, comments are always welcome here at the site, or you can write to me directly at: paulpalmes@pdcauditing.com Be Safe!!