Kevin Recio - Proactive vs reactive problem management

The Tech Trek

EpisodeFeb 10, 202117m

Kevin Recio - Proactive vs reactive problem management

The Tech Trek

EpisodeFeb 10, 202117m

What you’ll learn: Proactive vs reactive problem management Managing the multiple touchpoints involved in a service incident Balancing needs vs the squeaky wheel Meet: Kevin Recio is an Information Technology professional with 6+ years of experience across multiple companies and industries. His IT experience includes enterprise platform implementations, management of IT service operations roles, and development of SDLC processes. He is familiar with ITIL, IT Service Management, and ServiceNow. If you have any questions for Kevin, please feel free to reach out via: https://www.linkedin.com/in/kevin-recio-59a04621/ I hope you enjoyed the episode, the best place to connect with me is on Linkedin - https://www.linkedin.com/in/amirbormand (Amir Bormand). Please send me a message if you would like me to cover certain topics with future guests.

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The Tech Trek explores how engineering leaders build teams that deliver real outcomes. The show looks at the connection between people, impact, and technology, and how that relationship is changing fast with data and AI now at the center of every product and company. Hosted by Amir Bormand, founder of Elevano, the show features CTOs, VPs of Engineering, heads of data, and technical leaders who have built and scaled teams in high pressure environments. They share the decisions that shaped their path, the experiments that worked, and the thinking they rely on to stay ahead in a world defined by

www.elevano.com

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