On the face of it, product design and HR feel about as far apart as any two aspects of work can be. Yet to the leaders of intelliHR, an innovator in the HR space, there’s a method that’s emerged from product design that can inform and improve HR processes. That tool is called design thinking and it’s almost-purpose built to facilitate change in HR process.In this HRchat we'll delve into design thinking transformation. Bill's guest this time is Glenn Donaldson, Chief Customer Officer, and President, intelliHR Americas, responsible for leading the global expansion of intelliHR into North America and the United Kingdom.Glenn Donaldson is a specialist in HR technology, with expertise and passion for product strategy, customer success, and business expansion. Focusing on developing customer-centric strategies, Glenn drives business growth through the fusing of product, HR, and customer service, having worked with a range of industries across the globe in helping deliver more for their people for the past 5 years. intelliHR is applying a new mode of thinking that could be a game-changer for HR processes and we'll get into that today. Enjoyed the interview? Check out episode 259 with Glenn and his colleague Rob Bromage that focuses on the 2021 intelliHR Performance Summit. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events