In this episode of Symplicity Conversations, join host Catherine Ripley as she sits down with Nick Stevenson, Technical Account Manager at Symplicity Communications. Dive into an engaging conversation about the evolving landscape of business and technology, the importance of genuine relationships, and how Symplicity Communications is making a difference by prioritizing client needs over sales tactics. Discover insights on navigating the challenges of sales, the role of AI in automation, and the power of fostering strong connections. From Nick's transition into the tech industry to the exciting new office space that embodies Symplicity's growth, this episode is packed with inspiring stories and valuable lessons. Don’t miss out on this candid discussion that highlights the heart and soul of Symplicity Communications. Chapters:(00:00) Welcome to Simplicity Conversations (01:57) The Journey of 186Cloud (07:24) Milestones and Growth in the Tech Industry (11:29) Technological Evolution and Business Adaptation (18:08) Shifts in Decision-Making in Technology Purchases (22:15) Building Trust and Relationships with Clients (27:25) The Role of Partnerships in Technology Solutions (30:21) The Impact of AI on the IT Services Industry (35:30) Data Integration and Customer Experience (41:24) Proud Accomplishments and Future AmbitionsSubscribe now and join the conversation!