Local government agencies have worked diligently to transform and modernize how services are delivered. But delivering unique experiences that streamline and personalize interactions with agencies isn’t always as easy as it might appear.

To better understand what makes local government modernization successful, Government Technology Insider sat down with Josh Fruecht, Senior Sales Leader at Granicus, who has over 17 years of experience working in, and for, public sector organizations. In the interview, Fruecht explains how agencies can integrate technology solutions in a strategic way using human-centered design to realize their vision to provide these unique experiences seamlessly to their key stakeholders.