Crain’s reporter Ally Marotti talks with host Amy Guth about big consumer brands as they try to innovate and defend their turf amid wavering customer loyalty. Plus: Johnson's top cop pick open to revamp of how police respond to mental health emergencies; CEO out at Discover Financial; big banks like JPMorgan Chase could reportedly face downgrades, Fitch analyst warns; and a new lawsuit against Northwestern alleges abuses in the baseball program. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.