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HBR IdeaCast • The End of Customer Service Heroes • Listen on Fountain
The End of Customer Service Heroes
HBR IdeaCast
Episode
Feb 2, 2012
17m
Play
Comment
The End of Customer Service Heroes
HBR IdeaCast
Episode
Feb 2, 2012
17m
Play
Comment
Description
Transcript
Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."
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A weekly podcast featuring the leading thinkers in business and management.
hbr.org/podcasts/ideacast
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