Find More Episodes on PCA Overdrive: https://www.pcaoverdrive.org/videos/the-one-door-to-customer-service PCA Overdrive is free for members. Not a member? Download the app on the Apple Store or Google Play and enjoy a 7 day free trial! Become a member: https://www.pcapainted.org/membership-resources/ On this episode of Rocket Your Business for Trade Contractors, David Lord from Nexa joins us to talk about how phone calls can be the most important step--and the first!--to a positive customer experience. We talk about why some businesses don't value call services, how affordable call companies have become, and how call services can help a company improve customer reviews. Every company learning to capture leads and create raving fans from the first interaction needs to listen and take notes! Learn more about Nexa call services at www.nexa.com