In this episode, we dive into how businesses leverage data platforms and AI to serve the business effectively. Addhyan Pandey shares insights into Zoro’s AI journey, the role of machine learning, data technical debt, and the shift toward self-service analytics. Key Takeaways 🔹 AI vs. ML in Business: While AI is a hot topic, many companies still rely on traditional machine learning (ML) models like recommendation systems and predictive analytics. 🔹 The Data Technical Debt Challenge: Companies struggle with historical data issues, making AI adoption difficult. Addressing data governance and quality from the source is crucial. 🔹 Self-Service Analytics & AI: The demand for self-service analytics is rising, but human oversight remains necessary to ensure accuracy and meaningful insights. 🔹 AI’s Role in Decision-Making: AI can support but not replace business leaders. Decision-making must balance data-driven insights with strategic judgment. 🔹 Stakeholder Collaboration: Business leaders need to be more forward-thinking in adjusting their data processes to maximize AI benefits. Timestamped Highlights ⏳ [00:01:00] – Introduction: Addhyan shares Zoro’s approach to AI and M ⏳ [00:03:00] – Data quality & technical debt: How companies still struggle with basic BI ⏳ [00:06:30] – Balancing new AI innovations with messy legacy data ⏳ [00:09:00] – The challenges of making AI useful for stakeholders with poor data ⏳ [00:12:00] – The rise of self-service analytics & human-in-the-loop AI ⏳ [00:15:00] – How AI-powered recommendations still need human judgment ⏳ [00:17:00] – Addhyan’s 60-day assessment at Zoro & future AI priorities Quote of the Episode "We do not have—and won’t have anytime soon—perfect AI tools. Human oversight is essential to make AI work for businesses effectively." – Addhyan Pandey Connect with Addhyan 📍 LinkedIn: Addhyan Pandey 📍 Twitter/X: @AddhyanPandey LinkedIn: https://www.linkedin.com/in/addhyan-pandey