Should they have seen it coming? Steve Hewlett looks at how the BBC is handling the latest Jeremy Clarkson controversy and the challenges of managing "difficult" TV presenters. Self-confessed occasionally "difficult" TV presenter Giles Coren, veteran "Queen of Daytime" ITV producer Dianne Nelmes and former commercial TV executive Dawn Airey discuss the delicate balancing act of nurturing and reining in charismatic television stars to obtain their best possible on-screen performances.Also - Ted Sarandos, the head of content at Netflix, talks about the future for the TV and film streaming website - commissioning original content like House of Cards and using subscriber data to decide what sort of programmes to provide and create.And - in the first of seven interviews with political parties in the run-up to the general election, we hear from the Green Party about their media policy Producer: Paul Waters.