In this episode, Brendan and Em discuss the art of onboarding and how to make new staff members feel welcome from day one. Em shares her personal experience of being welcomed by the UpScale team, giving insights into what made her feel at home and valued. Get practical tips on creating a seamless onboarding process and building a strong, positive team culture right from the start. Whether you're adding a new member or looking to improve your onboarding process, this episode offers valuable takeaways for making every new hire feel like part of the team.