Unlock the secrets behind Genpact’s remarkable transformation with host, Bob Goodwin, and guest, Piyush Mehta, the CHRO of Genpact, as he recounts the company's journey from General Electric’s back-office entity to a global leader in business process management. This episode sheds light on Genpact’s strategic evolution, focusing on their shift from process expertise to delivering comprehensive outcomes and services for Fortune 500 clients. Piyush reveals innovative approaches in talent acquisition and retention, especially in developing markets, and discusses the core drivers of employee motivation, scalable talent strategies, and the cutting-edge tools like Amber and Genome enhancing engagement and learning.