Perhaps this Podcast includes too many definitions, if only because each defined word might well be the subject of its own program. Perhaps. Instead, here’s hoping that these words find unique definitions within your organization, if only because, regardless of any supplied definitions, it’s in their use that greatness is discovered. To listen to the program, just click on the title below: Colleagues The material below is the work of the US TAG to ISO TC 176 and was recently approved as their “Principles for Consensus” Diligence Vote and write useful comments on all draft standards Construct concise and clearly justified US positions Focus attention on critical issues Meticulously attend to significant details Simplify complex standards issues Concentrate on what works Dependability Do what we agreed to do Recognize mistakes and use the experience to improve processes Defend consensus positions openly Hold to commitments under inappropriate pressure Continue to participate until everyone understands the issues Humility Create opportunities for others to recognize their own self-worth Work with the least experienced members on complex issues Treat poor results as opportunities, not mistakes Seek opportunities to befriend people who appear to feel intimidated or unimportant Sublimate personal needs to users’ needs for effective and efficient standards