Highlights of my conversation with Ana: The intersection of SRE/business Complex systems always fail Reliability is a feature of the system SLAs are a partnership with the customer Managing SLAs in proactive and reactive situations Measure everything Impact of outages and communicating to business Collaboration with Security Involving SRE at the beginning of the implementation is important Planning for future tools Celebrating team wins Learning opportunities from outages Meet: Ana Lebron is the leader of the Site Reliability Engineering team at Enova International. She has been in the technology industry for the last 15 years in different roles. She started her career as a system engineer in the aerospace industry, working in Germany and Spain. In 2010 Ana undertook an MBA specializing in Technology Operations, and since then, she has worked at Enova International, leading change management, problem management, and site reliability engineering teams. Ana has co-organized Chicago Women in Tech Conference (Chiwitcon) and is passionate about DevOps and Agile practices. If you have any questions for Ana, please feel free to reach out via: https://www.linkedin.com/in/ana-a-lebron/ I hope you enjoyed the episode. The best place to connect with me is on Linkedin - https://www.linkedin.com/in/amirbormand (Amir Bormand). Please message me if you want me to cover specific topics with future guests.