—-  👋 This episode is sponsored by  Heidi Health. A FREE FOREVER, feature-rich & compliant AI Scribe, developed carefully for all healthcare providers. If you’re already paying for an AI Scribe, swap to Heidi for FREE, and they’ll credit what you’re already paying towards Heidi Pro. Heidi is your AI resident. Use Heidi for free & revolutionise the way you provide care. —-  👋 This episode is also sponsored by Resolve. A physician contract review and compensation data company bringing change to physician contracts. For 10% off, add PGD10 when you sign up! —-  👋 Frances Cole Jones, a renowned executive communication coach, shares insights on optimizing physician-patient interactions based on her expertise. She highlights the significance of clear communication and offers actionable strategies for healthcare professionals to enhance their interactions with patients. Looking for something specific? Here you go! 00:03:00 Strategies for Patients' Involvement 00:04:00 Prompts for Patient Engagement 00:05:00 Addressing Patient Symptoms Chronologically 00:06:00 Interrupting Respectfully 00:07:00 Importance of Tonal Quality 00:08:00 Small Talk and Transitioning to Business 00:09:00 Setting up the Room for Comfort 00:10:00 Eye Level and Nonverbal Cues 00:11:00 Concluding the Visit with Next Steps 00:12:00 Appreciating Patients' Time 00:13:00 Wrapping Up the Visit 00:14:00 Importance of Persuasion 00:15:00 Utilizing Persuasive Language 00:16:00 Acknowledging Patient Goals 00:17:00 Conclusion and Persuasion Techniques 00:18:00 Most Persuasive Word: "You" 00:19:00 Empowering Patients in Decision-Making 00:20:00 Leveraging Patient Participation 00:21:00 Persuasion Techniques for Healthcare Goals 00:22:00 Conclusion and Recap 00:23:00 Summary of Key Points 00:24:00 Enhancing Communication Skills 00:25:00 Implementing Effective Strategies 00:26:00 Optimizing Physician-Patient Interactions 00:27:00 Strategies for Successful Healthcare Communication 00:28:00 Importance of Active Listening 00:29:00 Key Takeaways and Next Steps More on Frances Cole Jones: Frances Cole is a distinguished executive communication coach with extensive experience in optimizing interpersonal interactions. With a background in communication strategies for business professionals, she applies her expertise to healthcare settings, offering invaluable insights for physicians seeking to enhance their patient interactions. Through her practical advice and actionable strategies, Frances empowers healthcare professionals to improve communication, foster trust, and achieve better patient outcomes. Did ya know…  You can also be a guest on our show? Please email me at brad@physiciansguidetodoctoring.com to connect or visit www.physiciansguidetodoctoring.com to learn more about the show! Socials: @physiciansguidetodoctoring on FB  @physicianguidetodoctoring on YouTube @physiciansguide on Instagram and Twitter This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.