Episode Summary In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effectively. He also shares a real-life success story of a firm that transformed its structure using EOS—preparing them for both expected growth and unexpected challenges. If you're a law firm owner or a professional services provider feeling overwhelmed by the day-to-day grind, this episode is packed with actionable strategies to help you streamline your business, build a strong leadership team, and create a sustainable future. Timestamps 00:00 – Introduction to Chief Go with Kyle Harbaugh 00:04 – Meet Kyle Harbaugh: Helping professional services grow with AI decision-making tools 01:23 – Guest Introduction: John Gross & his expertise in team restructuring 02:16 – What is EOS? A breakdown of the Entrepreneurial Operating System 03:23 – The top 3 issues businesses face before implementing EOS 04:03 – A real-world EOS success story: How EOS helped a business survive a crisis 06:49 – Three powerful EOS tools every business owner should know 07:50 – The power of structured meetings: How EOS improves efficiency 09:24 – How to get started with EOS 10:55 – How long does it take to see results with EOS? 12:30 – The importance of failing fast and making decisions efficiently 13:03 – EOS’ Issue Solving Track: A framework for making faster, better decisions 15:14 – Shared leadership & how it frees business owners to focus on growth 15:22 – Overwhelmed? Here's the first step you should take 15:58 – How to contact John Gross About the Show Go with Kyle Harbaugh is a podcast dedicated to helping professional service providers, law firms, and businesses improve operations, grow strategically, and implement smarter systems. Hosted by Kyle Harbaugh, an expert in professional services growth, the show features insightful discussions with business leaders and industry experts.