This is an encore podcast presentation previously aired on August 9th, 2024. We often hear about the importance of the customer journey—but what about the employee journey? In this episode, we're shifting the spotlight to the employee experience and why it's just as critical to long-term business success. We'll explore how mapping the employee journey, meeting key needs at the right moments, and using smart technology can significantly boost engagement, retention, and productivity. The research is clear: when employees feel supported and empowered, customer satisfaction rises, innovation thrives, and turnover drops. Investing in your people isn't just good culture—it's smart strategy. Let's dive into how a thoughtful employee experience can drive real business growth.