Customer Experience is your competitive advantage
Ryan Smith on buying the Utah Jazz, evolving Qualtrics, AI’s early days, and more | E1782Customer Experience is your competitive advantage
Ryan Smith on buying the Utah Jazz, evolving Qualtrics, AI’s early days, and more | E1782This Week in Startups is brought to you by…
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Today’s show:
Ryan Smith joins Jason to discuss buying the Utah Jazz while simultaneously prepping for an IPO (3:19), Qualtrics going from IPO prep to acquired to spin out IPO to a take-private in under five years (58:56), his thoughts on AI’s impact (49:12), and much more!
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Time stamps:
(00:00) Qualtics Co-Founder Ryan Smith joins Jason
(3:19) Ryan’s decision to buy the Utah Jazz NBA team
(9:05) The Rudy Gorbet Utah Jazz deal
(12:05) Fin - Try Fin, Intercom's new AI customer support chatbot, at https://intercom.com/f
(12:46) The process of owning an NBA team while prepping for an IPO
(21:09) The impact of the midseason tournament
(23:30) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist
(24:50) Providing a better user experience with free-to-watch games in Utah
(26:37) Paradigm shifts in media and building an NBA media giant
(36:10) The importance of going direct in media
(39:52) Superside - Go to https://superside.com/twist to get $2000 off with Superside's Startup Accelerator package
(41:24) Qualtrics’ product evolution
(49:12) Ryan’s thoughts on AI’s impact on business
(54:49) Job displacement as a result of AI
(58:56) Qualtrics going from IPO prep to acquired to spin out IPO to a take-private in under five years
(1:03:31) The change in approach to private vs public businesses
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Check out Qualtrics: https://www.qualtrics.com/
Follow Ryan: https://twitter.com/RyanQualtrics
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