Full Episode Page: John DiJulius: Elevating Customer and Employee Experience to World-Class Standards

Episode Summary: In this episode of The Business Owner’s Journey, Nick Berry interviews John DiJulius, the expert on world-class customer and employee experiences. John shares his journey from starting a salon with his wife to becoming a sought-after speaker and consultant, working with top brands like Starbucks and Chick-fil-A. He discusses the importance of personalized customer service and how to deliver memorable experiences that build loyalty. John also dives into the employee experience revolution, explaining how great leadership can transform workplace culture, reduce turnover, and foster long-term success.

Key Takeaways:

• Personalized customer service can differentiate your business and create a “wow” factor.
• Great companies invest in both customer and employee experiences for lasting impact.
• The frequency of 'Accidental Manager' situations and the problems that arise from them. 
• How leaders must evolve to handle two (2) new challenges: remote work and employee well-being.
• The 3 Objectives of a recruitment process that will attract the right candidates and builds a strong company culture.

Links:

• (NEW!) ‍The Employee Experience Revolution by John DiJulius 
• John DiJulius Official Website
• The DiJulius Group
• John DiJulius on LinkedIn
• John DiJulius tBOJ Guest Profile
• The Employee Experience Executive Academy (Dec '24) 

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Your business was originally designed to survive, not scale.  
Now it needs a redesign, to break free of the operational inertia and finally scale.  
So the next revenue tier feels intentional and repeatable, instead of... unreachable.

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